Conflict and Collaboration Between Local Entrepreneurs and Destination Managers at Fort Rotterdam Makassar: A Qualitative Study

Muhammad Azriel; Tasrik Hasrat; Sumirna Emir

Muhammad Azriel Faculty of Economics and Business, Universitas Muslim Indonesia, Indonesia
Tasrik Hasrat Faculty of Economics and Business, Universitas Muslim Indonesia, Indonesia
Sumirna Emir Foreign Language Academy, Universitas Muslim Indonesia, Indonesia

Keywords: Sustainable Tourism, Heritage Tourism, Conflict and Collaboration, Local Entrepreneurs, Fort Rotterdam

Abstract

BACKGROUND: Heritage tourism creates interesting dynamics between local business owners and those managing the destinations. In Fort Rotterdam, Makassar, small vendors rely on heritage tourism for their livelihood, while destination managers prioritize conservation and visitor experience. When these interests don't align, it can lead to clashes over space, rules, and access. This study aims to examine these conflicts and collaborations to propose governance strategies that support inclusive and sustainable tourism. METHOD: This research applies a qualitative case study approach. Data were collected through in-depth semi-structured interviews, short questionnaires, and participant observation with six informants, including local entrepreneurs, destination managers, and securi ty staff. Data were analyzed thematically to identify patterns of conflict, collaboration, and proposed solutions. RESULTS & DISCUSSION : As per the research, conflict is primarily due to restricted vending zones and associated inconsistent policies due to leadership changes and limited vendor autonomy. There is some cooperation, although it tends to be informal: dispute resolution is handle d by security, and local community trainings are designed to provide appropriate assistance. The findings show that informal ADR practices, combined with trust - building and empowerment initiatives, can enhance cooperation, although th ey suggest the need for formal systems to ensure prolonged cooperation. CONCLUSION: Holding regular meetings and open discussions can prevent conflicts from escalating. The research suggests establishing collaboratively designed zoning policies and inclusive mediation policies as well as transparent institutionalized channels for conflict resolution. Applying collaborative governance principles to conservation practices can help protect community livelihoods and enhance the autonomy of local entrepreneurs.

Author Biography

Muhammad Azriel, Faculty of Economics and Business, Universitas Muslim Indonesia, Indonesia

BACKGROUND: Heritage tourism creates interesting dynamics between local business owners and those managing the destinations. In Fort Rotterdam, Makassar, small vendors rely on heritage tourism for their livelihood, while destination managers prioritize conservation and visitor experience. When these interests don't align, it can lead to clashes over space, rules, and access. This study aims to examine these conflicts and collaborations to propose governance strategies that support inclusive and sustainable tourism. METHOD: This research applies a qualitative case study approach. Data were collected through in-depth semi-structured interviews, short questionnaires, and participant observation with six informants, including local entrepreneurs, destination managers, and securi ty staff. Data were analyzed thematically to identify patterns of conflict, collaboration, and proposed solutions. RESULTS & DISCUSSION : As per the research, conflict is primarily due to restricted vending zones and associated inconsistent policies due to leadership changes and limited vendor autonomy. There is some cooperation, although it tends to be informal: dispute resolution is handle d by security, and local community trainings are designed to provide appropriate assistance. The findings show that informal ADR practices, combined with trust - building and empowerment initiatives, can enhance cooperation, although th ey suggest the need for formal systems to ensure prolonged cooperation. CONCLUSION: Holding regular meetings and open discussions can prevent conflicts from escalating. The research suggests establishing collaboratively designed zoning policies and inclusive mediation policies as well as transparent institutionalized channels for conflict resolution. Applying collaborative governance principles to conservation practices can help protect community livelihoods and enhance the autonomy of local entrepreneurs.